Chartley Books / Information

Policies.

Clear information about using our website, doing business with Chartley Books and how we handle personal information.

Terms & conditions.

Chartley Books is a publishing imprint operated by Protheorem Ltd. These terms relate to the Chartley Books website and information provided by us. Where you purchase a book from an independent retailer or online marketplace, that seller’s terms also apply to your transaction.

Using this website

Information on this website is provided in good faith. We aim to keep book details, publication information and contact details accurate, but may correct errors and update the website without prior notice. Nothing on this site constitutes a guaranteed offer to supply a particular title, format or quantity.

Our books and ordering

Books may be sold through third-party retailers or supplied directly in response to a confirmed order. Availability, formats, prices, delivery arrangements and any applicable return terms must be checked at the time of purchase. An enquiry alone does not establish an order or contract.

Trade sales

Bookshop, library, educational and bulk enquiries are handled through our Trade page. Any applicable discount, carriage, payment and return arrangements are subject to the terms confirmed for the particular order.

Copyright and permitted use

Unless otherwise indicated, the website's original text, design and other publisher-created materials are owned by Chartley Books or used with permission. You may view and link to public pages for personal, non-commercial purposes. You may not reproduce substantial material, redistribute files or use our branding commercially without permission, except where the law permits.

External websites

Links to retailers, writers' resources and other websites are provided for convenience. Those organisations control their own content, terms and privacy practices; a link does not necessarily amount to endorsement.

Submissions and competitions

Manuscript submissions are currently closed. Please read our Submissions page before sending any work. No unsolicited manuscript is accepted simply because it has been emailed to us. Competitions are not currently operating; any future competition will have its own eligibility and entry rules.

Changes and contact

We may update these website terms when our services change. For website and publishing enquiries, contact info@chartleybooks.com. For trade enquiries, use sales@chartleybooks.com.

Privacy notice.

Chartley Books is operated by Protheorem Ltd, the organisation responsible for personal information received through the Chartley Books website and its business enquiries. You can contact us about privacy at info@chartleybooks.com.

Information we receive

If you contact us, we receive the name, email address, message and other details you choose to provide. Where we handle a direct order or trade enquiry, we may also need organisation details, a delivery address, billing details and order records. The website may also receive technical information, such as IP addresses and cookie choices, through hosting, security and consent systems.

What we use it for

Responding to enquiries: using contact information to reply, keep a record of the correspondence and manage publisher enquiries. We rely on legitimate interests in communicating with people who contact our business.
Orders and trade relationships: taking steps requested before a contract, fulfilling orders and managing related records, where applicable. Legal obligations can also apply to financial records.
Website operation and security: maintaining a functioning, secure site, normally on a legitimate-interests basis or where necessary to provide a service requested by the visitor.
Optional cookies and analytics: using consent where consent is required, and respecting the choices offered by our cookie controls.

Sharing and service providers

Information may be handled by providers supporting our website, email, hosting, administration or order fulfilment, and by professional advisers where necessary. We do not describe those organisations as independent recipients of every enquiry: information is shared only where relevant to the purpose. Retailers that sell our books operate their own privacy policies.

How long information is held

We keep information for as long as needed for the purpose for which it was collected, taking account of the nature of the enquiry, business records and applicable legal obligations. Records no longer needed should be securely deleted or anonymised.

Your rights

Depending on the circumstances, you can request access to your personal information, correction, erasure, restriction of processing, or portability, and you can object to processing that relies on legitimate interests. Where processing is based on consent, you can withdraw it without affecting earlier lawful processing. To make a request, email info@chartleybooks.com.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

International processing and other sites

Some website or communications services may process information outside the UK. When international transfers occur, they must have an appropriate legal basis and applicable protections. Linked sites are governed by their own privacy notices.

Changes

We will review this notice when the way we collect or use information changes. This notice describes the Chartley Books website; the separate WritersGroup website has its own arrangements.

Cookies and preferences.

Some cookies or similar technologies are needed to operate the website and remember essential preferences. Other technologies, such as optional measurement or advertising cookies, should only be used in accordance with the choices presented by the website's cookie controls and applicable law.

You can use the cookie settings control on this website, if displayed, to review or change optional preferences. You can also clear or block cookies in your browser, although this may affect some website features.

Please note that third-party retailers and external sites may set cookies under their own policies.